Returns & Refunds policy
Returns & Refunds Policy
You have the right to cancel an order without a reason. Please be advised cancellation cut off is 2pm the next day. Remember to act before 2:00 PM the next day to avoid carrier possession of your product. Note: Returns and exchanges are not allowed for food items for safety reasons.
To ensure the safety and satisfaction of our valued customers, we uphold a strict no-return policy on all food items. This policy is in place to maintain the highest standards of quality and hygiene, as once food leaves our premises, we cannot guarantee its safety or integrity. We encourage our customers to carefully select their items and ask any questions they may have before making a purchase. Our commitment to providing fresh and safe products is paramount, and we appreciate your understanding of this policy. Should you have any concerns regarding your order, our customer service team is always available to assist you and address any issues promptly. Thank you for your cooperation and support in helping us maintain these standards for your well-being.
DVD: These DVDs are pre-rental, but they were still in working condition when we got the. No Returns or Exchanges!
COMIC BOOKS: These are pre-owned comic books, most in like-new condition and most with protective sleeves. Please, No Returns or exchanges!
CANDLES & LIP BALMS: These are homemade goods at a fair low price. If a return must be done on other items, we will do our best to make things right!
Again, for everyone's safety, No Returns on any food items for safety regulations!
You can inform us of your decision by e-mail mooseliciousllc@gmail.com we recommend moose@mooselicious.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned: 1. Freeze-dried goods
2. Pre-owned or used items
3. The supply of goods is made to your specifications or personalized. 4. The supply of goods which, according to their nature, are not suitable to be returned, for example, goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods that, after delivery, according to their nature, are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
16720 Lime Kiln Rd, Crescent, Iowa, 51526
We cannot be held responsible for goods damaged or lost in the return shipment. Therefore, we recommend a non-return policy on any and ll food items for safety regulations, any other items make sure to have a trackable number, insured, and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of return delivery. Contact Us